How to Raise a Complaint

Last updated: October 2026

We want every homeowner who reaches Scotlandprepare Roofing to be treated fairly and honestly. If something went wrong, tell us. This page explains how to raise a complaint and what to expect. It is a general template and is not legal advice.

What You Can Tell Us About

You can write to us about:

• Your experience when you phoned or contacted Scotlandprepare Roofing
• The way your personal information was handled
• Anything on this site that seems unclear or wrong
• The conduct of a provider we connected you with

If the Problem Is With a Provider

Providers in our network are independent businesses. Each one answers for its own estimates, prices, work, warranties and customer service. If you have a problem with work on your home, the usual first step is to raise it with the provider directly and keep a written record.

We still want to hear about it. Feedback on providers helps us keep our network honest, and a provider that repeatedly falls short of our expectations may be removed from it. Please note that Scotlandprepare Roofing cannot settle contract disputes, refund money for a provider's work or make decisions for a provider.

How to Send Your Complaint

Email contact@scotlandprepare.garden and include:

• Your name and a way to reach you
• The date you contacted us or the provider
• The number you dialed or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what you would like us to do

After You Write

We acknowledge your complaint by email, usually within a few business days. We then look into what happened, which may include contacting the provider. After that, we reply with what we found and any steps we are taking.

If You Are Still Unhappy

If our reply does not satisfy you, answer it and ask us to take another look. You may also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau. For concerns about licensed providers, your state's contractor licensing board may be able to help.

Contact

Email: contact@scotlandprepare.garden